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22-05-2021 10:02 AM
Good Day,
Kindly, would someone advise how to connect the "Collection Team"
I tried three time to call contact them on 0800 956 6000 without luck , I even spoke with the customer service and I give them my international number to call me back without luck
Any Advise please, The online Chat is not helping at all.
22-05-2021 12:01 PM
@Mustafa1975 : You can only cll the standard CS nos & follow the IVR for Billing. No one will call you back .It's up to you to call them.
22-05-2021 02:44 PM
Hi @Mustafa1975
Welcome to the community.
Have you managed to get through now? Our agents are only able to call you on a UK number.
Chris
22-05-2021 03:07 PM
22-05-2021 03:11 PM
Did you correctly answer the security questions that they asked you, @Mustafa1975.
That's the only reason I can think of that they would need you to visit a store.
Chris
22-05-2021 03:16 PM
22-05-2021 03:22 PM
I've sent you a private message to get some more information from you, @Mustafa1975.
Please have a look and get back to me.
Thanks
Chris
22-05-2021 05:47 PM
22-05-2021 07:37 PM
23-05-2021 07:21 AM