Collection Team

[Mustafa1975]

Good Day,

Kindly, would someone advise how to connect the "Collection Team"

I tried three time to call contact them on 0800 956 6000 without luck , I even spoke with the customer service and I give them my international number to call me back without luck

Any Advise please,  The online Chat is not helping at all.

[XRaySpeX]

@Mustafa1975 : You can only cll the standard CS nos & follow the IVR for Billing. No one will call you back .It's up to you to call them.

[Christopher_G]

Hi @Mustafa1975

Welcome to the community.

Have you managed to get through now? Our agents are only able to call you on a UK number.

Chris

[Mustafa1975]

Hi, thank you for your email.

I'm stuck. I'm called many time without any luck to re-activate my number.

They for sure need to upgrade the service they provided.

They asked me to visit the store while I'm abroad .. how come , ? Why is
that ? What a request from a 12 years old customer?


Thank you

[Christopher_G]

Did you correctly answer the security questions that they asked you, @Mustafa1975.

That's the only reason I can think of that they would need you to visit a store.

Chris

[Mustafa1975]

Hello,

They send me a pin code to my email address to check my account.

I don't remember the password ... But I answered all the questions they
asked.

Regards

[Christopher_G]

I've sent you a private message to get some more information from you, @Mustafa1975.

Please have a look and get back to me.

Thanks

Chris

[Mustafa1975]

Good Day,

First of all, I would like to thank you so much for your email, your
support and follow up even if the issue is not resolved.


I replied with the information you requested.


Warn regards.

[Mustafa1975]

Thank you for your email.

I called 4 times as international calls withouts any good Luck to solve the
problem.

Thank you

[Leanne_T]

Hi @Mustafa1975

Thanks for coming back to us. 

I have replied to your private message now 🙂

Leanne.