Claiming free gift Christmas

[ShellCulshaw]

I've just upgraded my phone and was wondering how to claim my gift. This was a Switch or Toshiba TV. Do I get to choose this and how do I claim this? 

[Jon_K]

Hi @BABESMURPHY1234.

Welcome to the community.

Did you get a text to say you can make your claim now?

When did you receive your phone?

Jon

[PepeP]

Hi I received my phone over 2 weeks ago and am yet to receive my text with link on how to claim my free Christmas gift. 

I tried calling 150 but ended up being bouncing around the automated system for too long and so gave up on that. What's the quickest way to get through to talking to a real person regarding this?

[Leanne_T]

Hi there @PepeP

Welcome to the community.

Are you using the SIM and number that came with the gift?

Your redemption text with your unique URL can take up to 18 days.

If you do not receive this after 18 days our Mobile Care team on 150 will be able to help.

Leanne 🙂

[PepeP]

Hi @Leanne_T I used the SIM and phone that came with my order. I will wait a bit longer before following up again, thank you for the reply. 

[Leanne_T]

No problem @PepeP

Let me know how you get on 🙂

Leanne.

[CoreyF22]

I've received my phone over a month ago paid two Bill's and I've not yet received a text or a link for my free gift this is a joke!

[James_B]

Hi @CoreyF22,

Welcome to the EE Community. 🙂

When did you order your phone?

The Christmas gift promotion ended on 25 November 2019.

If you ordered before the promotion ended, please get in touch so our Customer Care Team can chase this up for you.

Thanks

James

[Deanobaggio10]

Does this include existing customers who’s going on a new contract phone and sim.?

[James_B]

Hi @Deanobaggio10,

This conversation relates to the 2019 Christmas deals. This years Christmas deals will be returning soon, but you can access our Black Friday offers now.

Hope this helps.

James