Charges

taylordog1
Visitor

‎16-05-2020 03:38 PM

Why have I been billed 54 pence for a “ picture” text moji, offered whilst texting, without first being informed there would be a ludicrous charge?

 

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎16-05-2020 03:55 PM

Hi @taylordog1 

 

It's detailed in your contract terms and conditions. Did you not read the call/text charges section?

 

Thanks



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wardi
Star Contributor
Star Contributor
In response to Northerner

‎16-05-2020 06:30 PM

This is unfortunately a function of how some phones convert messages - some emojis covert to a picture message.  On an android phone.. in your text settings go to 'more settings'  and choose 'Text messages'.  Change the input mode to 'Unicode' and this should stop this happening.

bristolian
EE Community Star
EE Community Star
In response to wardi

‎16-05-2020 06:37 PM

EE helpsite article on this subject is here 


There's usually an on-screen warning on your phone before this happens, but that's not guaranteed.

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