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16-05-2020 03:38 PM
Why have I been billed 54 pence for a “ picture” text moji, offered whilst texting, without first being informed there would be a ludicrous charge?
16-05-2020 03:55 PM
Hi @taylordog1
It's detailed in your contract terms and conditions. Did you not read the call/text charges section?
Thanks
16-05-2020 06:30 PM
This is unfortunately a function of how some phones convert messages - some emojis covert to a picture message. On an android phone.. in your text settings go to 'more settings' and choose 'Text messages'. Change the input mode to 'Unicode' and this should stop this happening.
16-05-2020 06:37 PM
EE helpsite article on this subject is here
There's usually an on-screen warning on your phone before this happens, but that's not guaranteed.