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Charged Twice for downpayment

Blanca05
Visitor

‎15-10-2021 01:33 PM - last edited on ‎15-10-2021 03:13 PM by EE Community Moderator

I would like to know why I was charged twice for the downpayment for my plan. I already paid £50 as downpayment  when I ordered the mobile phone that I have chosen. However, yesterday I was charged again another £50 in addition to the monthly payment of £61.60. At the moment I am out of the country and everytime I tried to call the hotline, it was always busy. Thank you.

 

Kind regards,

xxxxxx xxxxxx xxxxxxxxx

 

[mod edit: please do not post personal information on the public board. Thanks!]

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎15-10-2021 01:38 PM

@Blanca05  You’ll have to call customer services about this.  But have you paid this or is this just the bill ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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