Changing watches to replace the connected one

[Chrisanne2]

Hi I have a samsung frontier connected by esim I have recently brought a second hand samsung active 2 I've tried to swap the watches over but I get a error I spent a hour on the phone to ee to try and solve it they hung up I don't think they knew how to has anyone any suggestions please. Thanks.

[Christopher_G]

Hi @Chrisanne2

Welcome to the community. Sorry to hear that our Mobile Care team weren't able to help you with this the last time you called.

I've sent you a private message to get some information from you. Please take a look and get back to me.

Thanks

Chris