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Changing Tariff after upgrade?

soupladel
Established Contributor
Established Contributor

‎17-09-2021 01:47 PM

I have just put through a pre-order for the iPhone 13 and whilst I am reasonably sure I selected the right tariff, because the website is having problems due to traffic volume, I can't really go back in and check whether I did in fact select the right tariff.

 

So my question is, if i haven't selected the right one, am i able to change to the right one by speaking to 150?

 

specifically i want to make sure mine includes the upgrade anytime element, but the confirmation email i received doesn't mention this.

 

 

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎17-09-2021 01:51 PM

If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
soupladel
Established Contributor
Established Contributor
In response to XRaySpeX

‎17-09-2021 01:54 PM

Cancelling the order seems a little extreme if a change of plan is all that is required, everything i have ordered is perfectly spot on, apart from the fact i cant currently confirm if upgrade anytime was included.

 

You and i both know that cancelling an order for an iPhone that has already been confirmed probably isn't a wise move in the current circumstances as good knows when they will be available again

0 Helpful
soupladel
Established Contributor
Established Contributor
In response to soupladel

‎17-09-2021 02:00 PM

I have been able to get back into the site and it seems i am ok and the plan i selected does include upgrade anytime after all

0 Helpful