Changed my mind on which s21 handset pre-order I want to upgrade to

dcro1 · ‎16-01-2021

Hi, I've changed my mind on which S21 handset/contract I'd like. I've progressed a pre-order and paid £100 fee for an S21+ but now want to change that to the S21 ultra. Hadn't realised the RAM and screen has been downgraded from S20+ to S21+ so now want the S21 ultra.

Can I resolve this online or do I have to call?

Northerner · ‎16-01-2021

Hi @dcro1

You will need to call EE CS on 150 about this change.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎16-01-2021

Hi @dcro1

You will need to call EE CS on 150 about this change.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Changed my mind on which s21 handset pre-order I want to upgrade to