Change of delivery address by ee

Tonstar17
Contributor
Contributor

‎03-03-2019 03:01 PM

I asked for my order to be delivered to an EE store but now my order says it will go to my home address. Why was it changed as I wouldn't be home on the delivery date.

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7 REPLIES 7
Northerner
EE Community Star
EE Community Star

‎03-03-2019 04:06 PM

Hi @Tonstar17

 

You will need to speak to EE CS on 150, about this issue.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Tonstar17
Contributor
Contributor
In response to Northerner

‎03-03-2019 04:37 PM

Thanks. Will do.

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Leanne_T
EE Community Support Team
In response to Tonstar17

‎04-03-2019 07:50 AM

Good Morning @Tonstar17

 

Welcome to the community.

 

If you can get in touch with us we will be able to get the delivery address looked into for you.

 

Let us know how you get on 🙂

 

Leanne.

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Tonstar17
Contributor
Contributor
In response to Leanne_T

‎04-03-2019 01:11 PM

Thanks, I contacted EE and they said as the delivery is not out yet, I have to wait for dpd to send me a tracking number and hopefully the delivery address will be correct. If not, I can contact dpd and change it.

Leanne_T
EE Community Support Team
In response to Tonstar17

‎04-03-2019 01:20 PM

Hi @Tonstar17

 

Thanks for the update.

 

Let us know how you get on when DPD get in touch.

 

Leanne 🙂

 

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Tonstar17
Contributor
Contributor
In response to Leanne_T

‎09-03-2019 07:36 PM

Good news, it was delivered to my chosen store today instead of the 8th. Glad I waited until today to pick it up or I would have been disappointed.

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Alex_S
EE Employee
In response to Tonstar17

‎10-03-2019 10:52 AM

Hi @Tonstar17,

 

I'm glad to hear you have your new phone!

 

Let us know what you think once you have it up and running.

 

 

Alex 🙂

 

 

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