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Carnt get data

harveymcgregor4
Investigator
Investigator

‎24-04-2021 08:47 PM

I carnt get my data on my phone my mobile data is on and still nothing tried calling and u guys sent me settings which wouldn't let me click on to get my settings. I have no 4g or any signs next to my signal bar which is full bars. Can someone help please 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎24-04-2021 08:48 PM

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
harveymcgregor4
Investigator
Investigator
In response to XRaySpeX

‎24-04-2021 08:52 PM

Pay as you go
0 Helpful
Jon_K
Former EE Employee
In response to harveymcgregor4

‎25-04-2021 08:12 AM

Hi @harveymcgregor4.

 

Could you text AL to 150 and let us know what you get back in return?

 

What phone are you using?

 

Jon

0 Helpful