Cap Spending

[Khumzy]

I don't know why you keep disabling my cap, I have changed this to 0 several times but I keep getting extra bill each month.

You need to look into this, I don't want to pay extra charges each month again.

[mikeliuk]

Hi @Khumzy ,

I recommend that you open an online chat and request a refund of all the recent charges that occurred due to EE's faulty systems. I do not feel it is right that customers are penalised when the mistake is on the service provider's side. Good luck!

https://ee.co.uk/contact-ee

[Christopher_G]

Hi @Khumzy

Welcome to the community.

I'm sorry to hear that you're having problems with your spend cap. Have you spoken to our Mobile Care team about this?

Chris

[XRaySpeX]

The Spend Cap does not cap all extras:

Charges that aren’t restricted:

1.  monthly recurring charges e.g. plan charges
2.  add-on charges e.g. data or call passes, BT Sport, Apple Music
3.  Service charges for premium calls and texts to numbers beginning with 09, 118, 083 084, 085, 087, 070
4.  admin charges / late payment fees
5.  charge to bill e.g. Music Subscription Services, in-app purchases

Are you being charged with any of these?