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Single User Fault

MonsterGreen
Explorer

‎05-12-2021 09:12 AM

Hi, 

 

I reported an issue with my account whereby I cannot access my number nor plan either online or on the app. This has been escalated to a 'Single User Fault' and was told it would take 48hrs to sort. The 48hrs have passed, and I was wondering if there is anywhere I can get a status update. I don't fancy spending any more time on the phone to be honest! 

 

Thanks in advance 

0 Helpful
2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

‎05-12-2021 11:14 AM

Hi @MonsterGreen,

 

Welcome to the EE Community. 🙂

 

Our Customer Care Team will get back to you as soon as our support team have resolved your ticket.

 

I'm sorry it is taking longer than expected.

 

James

Chris_B
EE Community Star
EE Community Star

‎05-12-2021 11:15 AM

@MonsterGreen   you’ll have to call customer services about this there is no online portal to access to check on account related issues.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.