Cannot view final bill

[Klm95]

I have ended my contract with ee and am trying to view my final bill. I can log onto the app but when clicking on the bill it won’t load and just gives me a blank screen. I have tried logging on to my ee via the website instead and I keep getting error messages saying it cannot log me in. 

[Jon_K]

Hi @Klm95.

Are you able to try logging in on a different browser?

When did your contract end?

Jon

[Klm95 · Accepted solution]

I have spoken to someone at ee and although their website says that you can view your bills online 6 months after you leave this is incorrect and your account gets deativated as soon as you leave. They have to send me a copy of the bill via post, which they were going to charge for but haved waived the fee as I cannot view it online.  

[Rocketgarcia]

Same problem here

[Jon_K]

Hi @Rocketgarcia.

What happens when you try to view your bill in your My EE Account?

Are you able to try using a different browser?

Jon

[CA173]

I am having the same problem. Can’t log in to my account via the app or through a browser.

[Leanne_T]

Hi @CA173

Thanks for coming to the community. 

If you get in touch with our Mobile Care team they will let you know your final bill amount 🙂

Leanne.