Community Activity

Poor EE Wifi

We recently have switched to EE from BT and the results are poor.My pc is hardwired into an EE extender disc which came with the hub, however I still experience high levels of Jitter, Unstable Ping and Packet Loss. I have high download speeds however...

Resolved! Re: Unable to see any billing or statements

I changed from BT broadband to EE in April 1924 and have been unable to access my on line account ever. Message says “not your fault, it’s ours. We are working hard to solve it”. Really? Now middle of October and still not paid anything. If I had not...

Tonyrex by Contributor
  • 1537 Views
  • 26 replies
  • 3 Helpful

Resolved! Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Cakey1975 by Valued Contributor
  • 14000 Views
  • 93 replies
  • 44 Helpful

EE disconnected and unhelpful

Here in Herefordshire, for the past few days, EE mobile phone signal is very week, drops calls, disconnected, callers cannot hear me,  and all manner of issues. When I use the mobile to call my landline, the landline display says call withheld and wh...

ML58 by Investigator
  • 60 Views
  • 5 replies
  • 1 Helpful

Resolved! Dodgy EE Smart Hubs?

Is there a history of dodgy firmware on some of the most recent hubs sent out?Been with BT for years with no issue, but was offered the chance to upgrade to Full Fibre with EE as the BT contract would expire later this month. Openreach engineer came ...

Roaming Incoming Calls outside EU

Hi Community, I made the mistake of swapping my mobile device within my home country, causing alot of Mobile Banking disruption. Old phone is formatted and my bank is trying to call me but I'm not on a roaming plan nor have an active Subscription. An...

Resolved! DPD Pin Code - Incorrect Mobile Number

I’ve just tried to take delivery of a Switch 2 and was asked for a PIN code which I’ve never received.Checking the order the mobile number on the order isn’t mine, any of my families (all on the same EE account) or any number I know. It’s a guy at th...

Jah8 by Explorer
  • 140 Views
  • 6 replies
  • 1 Helpful

Downgraded moving from BT

Last June I started a 24 month contract with BT for their fibre 2 package which has an average download of 67 Mb/s. Last month (may 2025) I was migrated over to EE, however with EE my package is now their fibre 50 essentials with an average download ...

FMcgraw by Explorer
  • 73 Views
  • 4 replies
  • 1 Helpful

ITVX

Watching a programme on ITVX lets me watch untill 2nd set of adverts then freezes. When I go back it makes me watch the adverts all over again. Happens every time. Annoying that even on record we have to watch adverts!

Crobe7 by Visitor
  • 8 Views
  • 0 replies
  • 0 Helpful