Cannot purchase add-on data

[lalasmile]

Hi

I got the sms from EE said my data ran out and I can buy extra data through Add-On. 

However, it keeps saying error for 2 days and I tried to sms to 150 to "ADD DATA", i got the below sms reply:

Sorry, there is an issue at the moment and your pack cannot be added, please try again later.

I have tried 2 days already.

[lalasmile]

When I use the app to try to buy extra data, there is no option for me to choose as well.

[XRaySpeX]

Look at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what it offers you.

[lalasmile]

Hi

I just tried the link.  I tried to click "Top up" but the page cannot be loaded.  And I have no other options.  Thanks.

[lalasmile]

[XRaySpeX]

Don't worry, your images were awaiting approval. I have now done so & they should appear soon.

[lalasmile]

Many thanks.  Please kindly advise what can I do as I have no data for 2 days which is very inconvenient.  Thanks.

[XRaySpeX]

There's nowt you can do. It can only be a bug in EE systems.

[lalasmile]

Hi all 

I got an update and hope this can help other people.

I called 150 and spoke to customer service. I have been advised that as I am on Flexi Plan, I am unable to add data anymore since late Aug due to the change of terms and conditions. 

[XRaySpeX]

Then why do add-ons appear as available in the current EE Flex non-standard charges price guide - December 2020 ?

@Christopher_G: Are you able to confirm or deny what OP has been told by CS which contradicts what is in latest Flex Price Guides?