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Cannot purchase add-on data

lalasmile
Investigator
Investigator

‎29-10-2021 06:22 PM

Hi

 

I got the sms from EE said my data ran out and I can buy extra data through Add-On. 

 

However, it keeps saying error for 2 days and I tried to sms to 150 to "ADD DATA", i got the below sms reply:

 

Sorry, there is an issue at the moment and your pack cannot be added, please try again later.

 

I have tried 2 days already.

0 Helpful
10 REPLIES 10
Christopher_G
EE Community Support Team
In response to lalasmile

‎30-10-2021 11:46 AM

The only thing I can see in the Flex terms and conditions that might be affecting this is that you cannot have more than two add-ons on your account at one time, @XRaySpeX.

 

Otherwise, you should be able to add a data add-on through the add-on portal.

 

Chris