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Cannot log into my ee

Debbie1962
Contributor
Contributor

‎28-09-2021 11:52 AM

I changed my package yesterday and since then have been unable to access my ee account online. I cannot get anywhere when I ring 150 either. Even changing my password didn't log me in.

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎28-09-2021 02:10 PM

Hello @Debbie1962. 

 

Welcome back to the community. 

 

Are you a pay as you go or pay monthly customer?

 

Speak soon, 

 

Katie 🙂

0 Helpful
Debbie1962
Contributor
Contributor
In response to Katie_B

‎30-09-2021 10:05 AM

Sorted now thank you.

0 Helpful
Leanne_T
EE Community Support Team
In response to Debbie1962

‎30-09-2021 10:15 AM - edited ‎30-09-2021 10:15 AM

Thanks for coming back and letting us know @Debbie1962

 

Leanne 🙂

0 Helpful