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Cancellation

BrianG13
Explorer

‎21-09-2020 03:11 PM

I wish to cancel my wifi which is on a rolling monthly contract. I have already cancelled my direct debit. Do I need to do anything else? 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎21-09-2020 03:18 PM

Yes, not cancel your DD for a start as you might have a refund coming from your advance monthly payments.

 

You need to phone EE giving 30 days notice of cancellation. Cancelling the DD does not cancel your contract & also puts you at risk of owing money EE can't collect.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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BrianG13
Explorer

‎28-09-2020 09:03 AM

I need to cancel my account 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to BrianG13

‎28-09-2020 09:26 AM

@BrianG13   Then you need to call customer services to give notice.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful