Cancel upgrade made in store
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28-09-2021 12:36 PM
I upgraded my device in store and signed a new 24m agreement 6 days ago. I have since changed my mind, the device is still in its box, sealed.
Can I cancel this and return to store? The website seems to suggest you cant, however with any new credit agreement you have a 14 day cooling off period...
Can somebody please help?
Han
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28-09-2021 12:42 PM
No, If you ordered in-store you have no "change-of-mind" right of return. You only have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC when you order by phone or online.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
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28-09-2021 12:48 PM
@danp19 sorry but the cooling off period only applies to distance selling not in-store purchases.
