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How do I cancel a pre-order?

sullivandm
Visitor

‎28-09-2021 11:55 AM

I've been reading about the shipment issues with the iPhone 13 Pro-Max and it's clear that the delays are going to be a lot longer than the 14days EE are suggesting in their stock text.  I've decided to cancel my pre-order for now and wait for my current 2yr contact to run out.  Unsurprisingly there's no information on the website on how to do it and the queues on the phone are unusually long [nothing unusual there 🙂 ].......  How can I cancel the order?

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎28-09-2021 12:53 PM

@sullivandm  you have to call customer services to do this there is no other way. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.