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Cancel crosss network minutes

izziememe
Contributor
Contributor

‎23-09-2021 05:09 PM

I have a 200 minutes Cross Network add on, and nowhere can I find out how to cancel it.

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎23-09-2021 05:28 PM

Hi @izziememe 


That's either a very old add-on, or a rare one!!

 

You can cancel add-ons by calling EE C/S on 150 from your mobile.

izziememe
Contributor
Contributor
In response to bristolian

‎23-09-2021 06:05 PM - edited ‎23-09-2021 06:06 PM

Thanks it is an old one. It doesn't even show on my account as an Add on, but does show on the bills. There used to be a text message that would cancel it but I cannot find any reference to it using Help.

 

Just put the phone down after 28 minutes without Customer Services responding. Not happy.

0 Helpful
Christopher_G
EE Community Support Team
In response to izziememe

‎24-09-2021 08:06 AM

Hi @izziememe.

 

Welcome to the community.

 

I've sent you a private message to get some more information from you.

 

Please have a look and get back to me.


Thanks


Chris

0 Helpful