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Cancel an order

Vsloth
Investigator
Investigator

‎07-12-2020 01:43 PM

Hi

 

I'd like to cancel an order but can't get anyone on the phone as your lines are busy (understandabke during this period).

I tried live chat but cause its for a tablet it won't let me go through either. 

Could I be contacted to get it cancelled please? Thanks 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎07-12-2020 01:57 PM

@Vsloth  If you’re still within your contract term unfortunately you will have to call customer services.  As you know you’ll have to be patient when calling. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Vsloth
Investigator
Investigator
In response to Chris_B

‎07-12-2020 05:40 PM

Thanks for your answer 

 

It's not within my contract as its for an add on but ee hasn't got the device in stock at the moment so would like to cancel the order basically. 

 

Customer service number is through 150 or 0800 956 6000?

I hope there would be another way to contact them but I'll try and ring again.

 

Thanks for your help 

0 Helpful
Vsloth
Investigator
Investigator
In response to Vsloth

‎07-12-2020 06:04 PM

Don't mind my previous post its all sorted now thank you 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Vsloth

‎07-12-2020 06:06 PM

If you signed up to your plan online or over the phone:

  1. fill in this cancellation form
  2. email it to channel.returns@ee.co.uk or post it to: 

     

    Channel Returns

    Mercia House

    Senhouse Road

    Darlington DL1 4YB

  3. EE team will be in touch with further instructions
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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