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iPhone 12 Pro

Samantha291
Investigator
Investigator

‎07-12-2020 03:55 PM

I ordered my iPhone 12 pro on 9th November, received no confirmation email. After several conversations with people from EE I’ve gotten no where. I know there has been a shortage of these phones, I think had I received a confirmation email I’d feel a lot more settled! 
I just keep being told a lot of different things..... 

 

 

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎07-12-2020 05:37 PM

Hi @Samantha291,

 

Welcome to the EE Community. 🙂

 

Did the team confirm they could see your order?

 

Which model did you order?

 

Thanks

 

James

0 Helpful
Samantha291
Investigator
Investigator
In response to James_B

‎07-12-2020 05:56 PM

Hi James 

 

I ordered the iPhone 12 pro, they said they could see my order yes. 

I just assumed I would’ve received some sort of email telling me the order had gone through.... maybe I’m wrong lol 

 

Many thanks 

Samantha 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Samantha291

‎07-12-2020 06:04 PM

Hi @Samantha291,

 

I'm glad Customer Care were able to confirm your order is in place.

 

You'll receive a text message from DPD with tracking details as soon as your delivery slot is confirmed.

 

Thanks

 

James

0 Helpful