Can’t validate Apple Music Subscription

[neerGneB]

I cannot contact EE and validate my Apple Music subscription, it infinitely loads. I have tried everything, been on the phone to EE and apple, tried previous community posts. I have just upgraded and chosen Apple Music as my smart benefit and I can’t even use it

[Alex_S]

Hi @neerGneB,

Welcome to the Community 🙂

Can you tell me a little bit more about the issue?

What steps have you tried and where in the activation process does it stop working?

What have EE and Apple technical support advised to try next?

Alex 🙂

[neerGneB]

Hi Alex,

Ownership has just been passed from my dads business account to my personal so that I can start paying my own phone bill.

I chose a sim only deal with 1 smart benefit because this way I could have Apple Music under the same payment.

I chose Apple Music as my smart benefit and got a text message saying it has been activated and to follow a link. 

I click on the link and then I get taken to Apple Music where a loading icon appears forever with the message “contacting EE and validating your Apple Music subscription”

I have restarted my phone, I’ve tried on WiFi and 4G, EE told me to ring apple and apple told me to ring EE.

[Christopher_G]

Are you still using the same email address as your Apple ID and everything, @neerGneB?

Chris

[neerGneB]

Yep, I am 

Ben 

[Leanne_T]

Thanks @neerGneB 

Do you have the Apple Music Smart Benefit showing in your My EE add-ons? 

Did our Tech Gurus ask you to try any steps when you called 150? 

Thanks 🙂

Leanne

[neerGneB]

Hello,

Yeah Apple Music is my smart benefit.

someone told me to wait for my new sim to arrive and then try it once that is in?

Ben

[Leanne_T]

Hi @neerGneB

Thanks for coming back to me. 

I would suggest getting back in touch with our Tech Gurus on 150, to get this looked into further 🙂

Let me know how you get on.

Leanne.

[neerGneB]

I have been on the phone to EE and Apple four times each, I’ve read people’s horror stories about this issue and I feel as if I’m just another one in the statistic that will never get resolved. The only reason I chose the deal I did is because it includes a smart benefit (Apple Music) and overall it would make it cheaper for me. This is the worst technical/customer service issue I have had in my life. I am paying £10 out of my £25 a month bill for a service I’ll never receive, I need it fixing or £10 knocking off of my monthly payments.

[Leanne_T]

Hi @neerGneB

Thanks for coming back to me. 

If you have Apple Music as your Smart Benefit you should not be charged extra, do you have a subscription with Apple for Apple Music? 

Leanne.