Can’t track my order

[Charlotteestlea]

Ordered a charger from ee and added it to my account to pay monthly been given a tracking number but it won’t work and I can’t track my order?

[Charlotteestlea]

Yes it doesn’t work it says error every time I try

Sent from my iPhone

[Ben090]

Hi @Charlotteestlea

When you say it doesn’t work, do you get an error or when you put your details in, it doesn’t load anything on the tracker?

Have you tried putting your mobile number in and your order reference?

[Charlotteestlea]

Yes it still doesn’t work it comes up error

[Ben090]

@Charlotteestlea Thanks for that. I would suggest you phone customer service via 150 and inform them of this and see if they can resolve and double check your references. 

Let us know how you get on. 

[Christopher_G]

Hi @Charlotteestlea

Welcome to the community. 

I recommend following @Ben090's advice and contact our customer service team, they'll be able to check your account and give you information on the order.

Chris