Can't choose 'refreshed' SIM Plan

Gracie-Mai
Visitor

Got a text saying that SIM-only plans were being 'refreshed' and that I needed to choose a new one, with an online-only rate offered. I want to choose that one but every time I click the 'choose this plan' button on the offer page it takes me directly to https://shop.ee.co.uk/auth/my-shop# with no site of the offered rate. When I click on 'upgrade' and 'SIM-Only' the lowest rate is £10 more expensive than the rate I was offered by text.

 

I'm logged in to my-ee. Anyone else having the same problem?

1 REPLY 1
Christopher_G
EE Community Support Team

Welcome to the community, @Gracie-Mai.

 

Have you spoken to our Mobile Care team? They may be able to add this manually for you.

 

Chris