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Can I reactivate an old SIM card?

Altfud84
Visitor

‎03-06-2020 01:45 PM

Have a pay as you go SIM card unused for 3 months. Can I top it up and carry on using? It seems it needs reactivating somehow  

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1 REPLY 1
Katie_B
EE Community Support Team

‎03-06-2020 03:35 PM

Good Afternoon @Altfud84. 

 

Welcome to the EE Community. 

 

If you’ve had no chargeable activity on your account for 60 days, we’ll send you a text to make sure you’re still using the SIM card and you’d like to keep the account active.

 

If you haven’t used your phone for any chargeable activity for 179 days, your account will go into hibernation and any credit will be removed. But don’t worry; at this point, it’s not too late to reinstate it.

 

Chargeable activity can be any of the following:

  • Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
  • Topping up your account.
  • Buying a pack or an add-on.

Katie 🙂

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