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Can I cancel online?

Yearls
Investigator
Investigator

‎26-12-2019 09:27 AM

I signed up for a PAYG service, I hate the service, I can't transfer my old number, the service is a misleading lie, I haven't used any data, I just want to cancel and get my money back. It's been a terrible experience.

 

I just want to know, can I cancel online?

If not, why?

 

I signed up online just before Christmas, I just wanted a PAYG service that, when I use up my allotted allowance it THEN renews, not after a month it renews, that's a different service is called pay monthly. Starting to wonder if companies know the difference anymore..

 

This is 2019, I find it hard to believe there's no cancel option online. EE are meant to be a big company, starting to think they're still Orange underneath. Orange was a lying company that stole money when you left their contracts, because they knew better. I'm just saying, most big companies are built on lies and cheating customers out of money, because to these companies, money is what matters..

 

I also don't get how a company that specialises in phones, can't make a phone friendly website..

2 REPLIES 2
Northerner
Grand Master
Grand Master

‎26-12-2019 10:04 AM

Hi @Yearls 

 

You don't cancel PAYG as there is no contract. Did you undertake any research before moving to EE on the EE PAYG product? 

 

If you want the traditional PAYG service rather than the packs, then text STOP PACK to 150.

 

Any PAYG credit isn't refundable. Speak to EE CS on 150 and they can help further.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
XRaySpeX
Grand Master
Grand Master

‎26-12-2019 11:20 AM

@Yearls wrote:

I just wanted a PAYG service that, when I use up my allotted allowance it THEN renews, not after a month it renews,

With PAYG you may buy your next pack mid-term & then text NOW to 150 to get it started immediately.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful