Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

IN-STOCK Order is confirmed

Mal1279
Visitor

‎21-12-2019 05:04 PM

This may be a stupid question...

but that is the status of the phone order I placed online for collection from an EE store.. this is an upgrade for my parents phone and they’ve had a couple of EE texts but I’ve not had any emails yet (I’m the account holder) so not sure if i can go and pick up the new phone tomorrow or not. 

I tried speaking to someone today but they told me the order was confirmed but I’ve still not received an email confirming the order, its only when i put in the order number in the tracking search it shows me “IN STOCK ORDER IS CONFIRMED”, now i presume the phone is in stock at the relevant store.

just wondering if anyone else has had an experience like this?

im just annoyed that I’ve not had a confirmation email. 

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎22-12-2019 08:47 AM

Hi @Mal1279.

 

Thanks for coming to the community 🙂

 

I'm sorry to hear you haven't got an email, have you checked your junk/spam folders too?

 

I'd recommend getting in touch with the store that the phone is getting delivered to, and asking if the phone has arrived.

 

Jon

0 Helpful