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04-08-2020 11:22 AM
Hi,
Sorry to bother you on here for this, but I can not get through to anyone at EE to help.
I went through the EE buying process for PAYG Sim Only Cards yesterday evening. It took my credit card details, and then went to a page with EE adverts on it. It did not go to the Confirm section at the top of the page.
I have had no email confirmation of my order, so I do not know if EE have my order for Sim card, or not.
Is there anyway to tell?
Also, is there any way to get the SIM card sent to a postal address that is not your registered credit card address?
In advance, many thanks for your help
04-08-2020 02:30 PM
Hi there @SHMan
Thanks for coming to the community.
Did you make an upfront payment for a pack?
You should be able to select a different address for the SIM card to be sent too, this would need to be in the UK.
SIM orders can take 2-5 working days to arrive, if you don't receive the SIM card please get in touch with our Pay as you go Care team.
Thanks.
Leanne.