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Bt sports

holland082
Explorer

‎26-08-2021 06:22 PM

Good evening, I recently had an upgrade to my contract, and added the bt sports package. I've followed all the steps to activate the account and all I get is  error code ID003, I've spoken to EE customer service, and been told that it will take a few days to work. This was 3 weeks ago. Can someone please help. Thank you 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎26-08-2021 06:27 PM

@holland082  Use THIS to fix the ID003 error code.   

you’ll find all the error codes HERE and what you need to do to fix them. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
holland082
Explorer
In response to Chris_B

‎26-08-2021 06:31 PM

I've tried this several times, still nothing working. 

 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to holland082

‎26-08-2021 06:34 PM

@holland082  I would call customer services again then. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful