Bt sport app

[bytor]

Just had a message from 150 thanking me for taken out bt sport app with EE ,the problem is i have not.

[Chris_B]

@bytor  Does this show on your EE account?  You need to look in add ons. 

[Katie_B]

Hello @bytor. 

Thanks for coming to the community and flagging this with us. 

Have you recently changed your plan?

What plan are you currently on? does this have Smart Benefits?

Speak soon, 

Katie 🙂

[bytor]

Hi Katie  yes i have not long changed my plan and i do have smart benefits but have not activated any.

[Katie_B]

Hi @bytor. 

Do any show activated within your My EE?

Katie 🙂

[Twicktor]

Hello, my wife and I both got the text and the BT Sport app is a fixed add-on that neither of us want. I hope we will not incur charges for something we don't want.

[Katie_B]

Hello, 

We're aware that a small number of customers incorrectly received a text today regarding BT Sport + Athletic. We apologise for any inconvenience. We're happy to confirm those impacted can still access the free subscription to The Athletic by clicking on the link we provided in the message.

Katie 🙂

[bytor]

No none

[Leanne_T]

Thanks @bytor

Could you add a screenshot of the text that you have received? 

Thanks 🙂

Leanne.