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Broadband

Kade246
Visitor

‎04-07-2021 07:19 PM

I have just moved house and I am carrying on with EE broadband. My new house previous had internet connection. I have been told it will take 2weeks until I can get internet. Does this sound right? Not ideal for us home workers!

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎04-07-2021 07:22 PM

Yes, that's quite normal. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Mustrum
Ace Contributor
Ace Contributor

‎04-07-2021 08:05 PM

If the previous occupant's have only just ceased their broadband, or they used a cable supplier such as Virgin Media and so on, are all reasons why it takes 10 working days to get new broadband up and working.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Mustrum

‎04-07-2021 09:03 PM

When EE erroneously ceased my own BB it still took them exactly 2 weeks to get it back to what it was. Most of the time is down to scheduling OR to make the connection.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
XRaySpeX
Grand Master
Grand Master

‎04-07-2021 09:06 PM

What EE BB package are you going for?

 

What does BT Wholesale Broadband Availability Checker's Address Checker estimate for your new addy? Post just the whole table and the line above it, blanking out your addy. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful