Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Broadband renwal

Spikeymaria
Established Contributor
Established Contributor

‎28-11-2021 04:32 PM

On 13th nov I rung up and renewed my broadband n phone line with ee which my new price is now £21.59 but just received my bill and it is £22.55 is it cause of what was left On my old plan and added to the new plan price which has gone live on 16th nov? Can anyone help with this.

 

0 Helpful
3 REPLIES 3
Mustrum
EE Community Star
EE Community Star

‎28-11-2021 06:05 PM

If you log into MyEE and look at your bill the details will be broken down.

 

No one on here has access to your bill, but it does sound like it is a combination or the old rate and new rate - unless you have some calls on there?

0 Helpful
Spikeymaria
Established Contributor
Established Contributor
In response to Mustrum

‎28-11-2021 06:17 PM

No I old plan is exactly the same as the new one part from its 24months in stead of 18 and the price has gone up

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎28-11-2021 06:42 PM

It sounds more like Annual Home Broadband CPI (0.6%) + 3.9% price changes altho' this seems to be the wrong time of the year to be applying it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful