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Broadband not working

JoseAndre85
Visitor

‎02-06-2021 11:25 PM

Hi there, my broadband has stopped working after i tried to move it to a different plug. I tried to re start it several tines but still not working. Can you please assist. Thank abk you. 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎03-06-2021 02:35 AM

@JoseAndre85 : Welcome to EE's Home Broadband Forum.

What do you mean by a 'plug'? Are you trying to plug the router into a diff power socket or are you trying to connect it to an extension phone socket? Some master sockets are wired intentionally so there is no BB signal at extensions, only voice.

What lights are showing on the router?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. 

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP