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28-07-2021 06:39 PM
Hi,
I've been with ee now (smarthub) for 2 months and since signing up I've had nothing but dropping out connections. I've had 5 engineers out and called ee who have ran diagnostics god knows how many times! I've even had a new box and the issue seems to be occurring every day! Connections can drop from 2-8 times a day! When I look at the event log I have noticed that the box just seems to be restarting its self. Can anyone on here help me out before I decide to leave ee all together?
28-07-2021 08:06 PM
Check for noise on your line. 17070 option 2, best with corded phone. You may get a dull hum with a cordless.