Hello EE Forum folks,
Just came off a fairly unhelpful support call with EE agents.
We have the copper wire broadband (can't get Fibre due to some issue between BT/EE/Property management co).
The speeds "guaranteed" are 1Mbps up and 15+Mbps down.
However, any time we are trying to upload something (e.g. a video in Whatsapp, typical size 5-10MB, OneDrive file, typical size 2-100MB), the down pipe grinds to a halt.
Everything dies and won't respond till the upload pipe is clear.
The answer I was panned off with was "your wired broadband can't handle this".
Frankly, as someone who has studied Networking 101, this sounds like hokum.
Even my 56.2K dialup modem could handle both up and down simultaneously.
So, dear community, what are my alternatives?
I would normally just switch to mobile data at least on my phone, but these days, the EE mobile data (again!, all eggs in one basket mistake), doesn't even work when I am standing with the phone held 50cm outside the window. (something to do with buildings blocking the mast yadda yadda).
Stuff that's already been checked already:
1. Wired into main access point
2. TV runs Netflix via LAN cable between router and TV (so no "2.4GHz band crowding issues")
3. The EE Brightbox is a new one (and agent confirms, fully up to date)
4. Broadband works fine with just downloads (can confirm that I can run iPlayer, Netflix x2 and Youtube@1080p simultaneously without loss of quality/buffering)
Thanks!
