Bought a sim from Airport simLOCAL 12GB but can't make calls

[MaxPaynef]

I bought a 12GB sim from Heathrow Airport by the company simLOCAL for 30 GBP. The sim says unlimited calls, but I can't make calls, it says you don't have credit. What's wrong here? Thanks

[Leanne_T]

Hi @MaxPaynef

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the reply?

Are you using the SIM card in the UK?

Thanks 🙂

Leanne.

[MaxPaynef]

This message I got:

Your current balance as of today 10:07 is £0.00. You have unlimited minutes, unlimited texts and 11.9GB remaining until 22/12/2020 for your £15 Pack. Your remaining data includes of rolled over data. Your last top up was £15.00 on 21/11/2020 at 09:55. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T]

Hi there @MaxPaynef

Thanks for coming back to me.

The calls you are making are they to UK mobiles and landlines?

Thanks 🙂

Leanne.

[MaxPaynef]

yes, obviously

[Leanne_T]

Thanks @MaxPaynef

If this happens on all calls that you make, please give us a call and our Pay as you go Care team will get this looked into for you.

Thanks.

Leanne.