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Bought 1G got 500M

LullyInkelstaff
Explorer

‎20-11-2021 06:59 AM

So yesterday I paid for a £3 1G 7 day add-on and got a text saying I'd been given 500M. After a lot of web chat sessions EE told me that this was an ongoing problem which would be fixed soon, and that they'd given me a bonus 1G free.

 

Today I've still not got the missing 500M or the bonus 1G. They've kept the £3 though!

 

Does this sort of thing happen often with EE? Is it likely to be resolved do you think?

0 Helpful
2 REPLIES 2
LullyInkelstaff
Explorer

‎20-11-2021 09:04 AM

Closure - the 'known issue' is that a lot of the add-ons offered in My EE aren't actually available!

The only ones you can actually buy are the 500M for 7d for £3, the 1G for 7d for £6, and the 2G for 30d for £10

I got the promised 1G compensation too after I pointedly reminded them.

0 Helpful
Northerner
EE Community Star
EE Community Star

‎20-11-2021 09:04 AM

Hi @LullyInkelstaff 

 

If web chat said it was a problem to be fixed then you can only assume that information is correct.

 

You might want to chat again if you don't have the promised data, but I would try restarting your device first.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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