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29-11-2020 08:15 AM
Just upgraded to simo 160gb, I have 85gb allowance showing. 5gb is because I am with ee broadband, meaning 80gb is only 50% of my purchased 160gb. Have checked my add-ons - nothing is there to activate for my missing 80gb. Can see loads of people have similar issues but I can't easily find a common answer to help the many understand why this happens, or what to do to see all of your purchased data allowance. Anybody able to help please?
29-11-2020 01:27 PM
Hi @delly666,
Welcome to the EE Community. 🙂
Our Customer Care Team will be happy to make sure your extra data is added if you get in touch.
Thanks
James