Billing issue

[Scottie2345]

Hi

I have the business full works package, not cheap but it does give me Apple Arcade, TV and Apple music included,

Now after 6 months I am also being charged another £10 for Apple  music again!! this taking my bill to just under a £100, can somebody point me in the direction of assistance as phoning 150 is going nowhere.

Thanks

Richard

[Chris_B]

@mikeliuk  It’s the full works tariff that gives you access through out the term of the contract as no extra charge because it’s included with the contract. 

[Leanne_T]

Morning @Scottie2345

Thanks for posting. 

If you get in touch with our business team, they will be able to get this looked into for you. 

Thanks 🙂

Leanne.

[Scottie2345]

Exactly, that’s what I thoughtI should have access, do folks From EE pop into help?

Richard

[XRaySpeX]

@mikeliuk : That bit about 6 months is under the heading:

8: Apple News+ offer for EE customers:

not what the OP is on about at all.

[Leanne_T]

Hi @Scottie2345

Sorry we have no account access on the community, if you get in touch with our business team, they will be happy to help. 

Leanne.

[Scottie2345 · Accepted solution]

Thanks for everyones help, Apple music now restored, no charge and even last months payment that was taken for it refunded,

Thanks again everyone, much appreciate it.

Richard

[Leanne_T]

Thanks for letting us know @Scottie2345

Have a lovely day!

Leanne.