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Billed £29.24 for £28 contract, no other charges listed.

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Galileo
Investigator
Investigator

‎19-10-2021 06:37 PM

This is puzzling, I have the following plan:

 

Smart SIM UL £28 24m

Which I thought would cost £28.00, and yet every month I get charged £29.24 and I have no idea why, no other charge lines are listed on my statement:

 

image.png

 

Am I missing something really obvious?!

0 Helpful
1 SOLUTION

Accepted Solutions
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XRaySpeX
EE Community Star
EE Community Star

‎19-10-2021 07:23 PM

Have you held this contract since at least 31st March? If so, the annual  Mobile CPI+3.9% (=4.5%) price changes has been applied to your original monthly price.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

3 REPLIES 3
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XRaySpeX
EE Community Star
EE Community Star

‎19-10-2021 07:23 PM

Have you held this contract since at least 31st March? If so, the annual  Mobile CPI+3.9% (=4.5%) price changes has been applied to your original monthly price.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Go to solution
Galileo
Investigator
Investigator
In response to XRaySpeX

‎19-10-2021 07:50 PM

Took the new contract out in March, that was sneaky! I shall have words with EE, but thanks for solving that one.

0 Helpful
Go to solution
XRaySpeX
EE Community Star
EE Community Star
In response to Galileo

‎19-10-2021 08:14 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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