Back order

[Belindan]

Hi I ordered the iPad Air 3 on a back order on Saturday I was just wondering if anyone knows how long is usually takes to get delivered to my house because of the virus.

[nathen1867]

If that’s the case howcome i was told today? and Also payed for next day delivery if dispatch is 7 days?

[Katie_B]

Hello @nathen1867. 

Unfortunately, we have no account access here on the community. 

If you wish for this to be looked into and your delivery charge please get in touch with our customer service team. 

You can do this by calling 150 from a EE handset or 0800 079 8586 from any landline or provider. 

Katie 🙂

[nathen1867]

Hi, since ordering my phone 2 days ago, i have received a confirmation email however it doesn’t have a tracking number on the email.

Thanks

[Leanne_T]

Hi @nathen1867

Thanks for coming back to the community.

Have you changed your order from the iPhone 12 that was showing on back order on your order tracker?

Thanks 🙂

Leanne.

[nathen1867]

I originally ordered my phone on Saturday, then was told it wasn’t processed so ordered again on Monday, then on Tuesday was told the black iphone 12 was on back order, So on Tuesday i was told the Blue iphone 12 was available and i will get it delivered today (Thursday 17th) However haven’t received any tracking details?

Is the Iphone 12 in Blue actually available? 

And will it still be delivered today as yesterday on Live chat i was also told it will be delivered today?

Yet still no tracking details?

Thanks

[nathen1867]

It seems to be becoming a bit of a joke so far i’m sorry to say

[Leanne_T]

Hi @nathen1867

What size iPhone 12 in Blue did you order?

You will receive a text or email from DPD when your iPhone has been dispatched to let you know when this will be delivered.

Leanne.

[nathen1867]

I ordered the 64GB Iphone 12 in Blue.. 

I was told delivery will be today and have had to book the day off work to be gone for delivery!

[Leanne_T]

Hi @nathen1867

The iPhone 12 64GB in Blue is showing as in stock and expected dispatch within 1 day.

Have you downloaded the DPD app to see if you have any deliveries scheduled?

Leanne.

[nathen1867]

Hi, 

I do not have a tracking number, there wasn’t one on the email, could you get a tracking number for me?