Back order

[Belindan]

Hi I ordered the iPad Air 3 on a back order on Saturday I was just wondering if anyone knows how long is usually takes to get delivered to my house because of the virus.

[Katie_B]

Hi @Belindan.

Welcome to the EE Community. 

Deliveries are still being dispatched on time. 

As soon as your order is ready you will be notified, 

Katie 🙂

[Belindan]

Hi do you know how long it usually takes to receive a back order?

[Katie_B]

Hi @Belindan. 

I am unaware of the timescale for this product. 

Was a timescale provided at point of sale?

Katie 🙂

[Belindan]

I ordered it over the phone they just said they would text when it’s on it’s way 

[Katie_B]

That's right @Belindan.

As soon as we receive stock from the supplier and you have been allocated a device you will be notified. 

I am sorry I can't provide a full timescale as of yet, 

Katie 🙂

[nathen1867]

When ordering my iphone 12 yesterday, i was told it was in stock so i payed for next day delivery. However when clicking on the tracking number the current progress still says “Your back-order is now confirmed” with no progress as to wether it’s been dispatched or not?

Can you help?

[Katie_B]

Hello @nathen1867. 

Welcome to the EE Community. 

Please can you confirm the model and colour you ordered?

I'd love to see if I can find more information for you. 

Speak soon, 

Katie 🙂

[nathen1867]

Hi,

The model is: iPhone 12 5G 64GB Black.

I was also told this was in stock and will be delivered today. But the tracking just says Back order confirmed.

Thanks

[Katie_B]

Hi @nathen1867. 

I am sorry to hear this. 

The device is currently showing as available to order and to expect despatch within 7 days. 

Katie 🙂