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Awaiting Delivery

emma_heslop
Contributor
Contributor

‎12-10-2018 10:33 PM - last edited on ‎13-10-2018 09:28 AM by

Hi

 

I ordered an upgrade on the 7th of October which has been confirmed as in stock on the same date, however I'm still awaiting a delivery date. Could someone please advise?

 

Order number is XXXXXXXXXXX.

 

[MOD EDIT: Removed order number]

 

Thank you.

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎12-10-2018 10:38 PM

Hi @emma_heslop

 

You can check your order here via EE online tracker.

 

Alternatively you will need to call CS tomorrow on 150 to find out more about your order. There is no account access on these forums.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
emma_heslop
Contributor
Contributor

‎12-10-2018 10:41 PM - last edited on ‎13-10-2018 05:47 AM by EE Community Moderator

 

 

Screenshot_20181012-223639.jpg

 Already done that, is it just a case of waiting maybe? Seems to be a long time if the phone is in stock?

 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to emma_heslop

‎13-10-2018 09:30 AM

Hi @emma_heslop

 

Welcome to the community and thank you for upgrading. 😄

 

I suggest speaking to customer services, just to make sure everything is OK with your order.

 

Let us know what happens (and what you think of your new phone when it arrives :)).

 

Chris

0 Helpful
emma_heslop
Contributor
Contributor
In response to Christopher_G

‎14-10-2018 05:19 PM

Well the upshot of it is the phone I had ordered is out of stock but I didn't receive any emails to let me know. It would seem they're having problems cancelling the order off now which means I'm stuck waiting for the ability to upgrade again. Oh and I have a load of A5 accessories that I won't be using.

 

Not impressed at the moment. 😐

0 Helpful