Asked to call a 0800 number after a week since I have placed my order

[SimonaDin]

Hello. Help please. I have placed my order for an upgrade and after a week of waiting I received an email from EE saying to call an 0800 number that doesn't go through/gets disconnected. Surely if you have something to clarify, you would call me instead of me trying countless times to get through? Still waiting for my phone to arrive though, but don't want to wait another 2 weeks to be told that "we've been waiting for your call to clarify  xyz" . That 0800 number doesn't work. 

[XRaySpeX]

---

@SimonaDin wrote:

Maybe you can try helping, by dialling 08000790531 and see what you get...

---

Do you really think I didn't test it before telling you that it works?

I also gave you an alternative for Sales. Did you try it?

[SimonaDin]

Thank you. sorted now. 

[SimonaDin]

All sorted, thank you

[SimonaDin]

Hey, thanks a lot. The sales number you gave me worked and I got through :):). It's all sorted now. Thanks for your help! Simona 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.