Apple iphone 11 working only on wifi

Ruthie31
Investigator
Investigator

‎31-08-2021 07:00 PM

Anybody having issues with Iphone 11 not working unless-you are connected to wifi? 

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5 REPLIES 5
Fatboy71
Ace Contributor
Ace Contributor

‎31-08-2021 09:17 PM

If you turn off wifi, are you getting any service/signal shown?

 

 

Chris_B
EE Community Star
EE Community Star

‎31-08-2021 09:23 PM

@Ruthie31 Try open the control centre and make sure this is green. 

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To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Ruthie31
Investigator
Investigator
In response to Chris_B

‎01-09-2021 01:22 PM

It’s showing as green 

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Ruthie31
Investigator
Investigator
In response to Fatboy71

‎01-09-2021 01:23 PM

I have 1 bar and 4G

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Chris_B
EE Community Star
EE Community Star
In response to Ruthie31

‎01-09-2021 02:06 PM

@Ruthie31  What is the signal like outside your property?  Do you get more cellular bars ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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