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Community Activity
Roaming
My daughter forgot to connect her roaming on her phone before going to italy yesterday. She had a spending cap on which was lifted but still no joy. We have tried all the instructions as her phone is on my account. What can we do? I have tried...
EE Norton Cyber Security not recognising my account
I can’t seem to use the EE Norton Cyber security app on my laptop. I activated it and though it was all working but now It either says I do not have a subscription (which I do/am paying for monthly), or it fails to connect me to the Norton portal. W...
GB News App crashing
Having real problems watching GB News…all the other apps work fine, Netflix, Prime, I don’t have an issue with any of them, except GB News, after about 10 minutes it freezes and the only way to sort the problem out is to exit out of the app and then ...
Resolved! Cant unlock old iPhone
Read morei have an old iPhone 3GS locked to the Orange UK carrier, but from what ive searched, that carrier turned into EE. so, i tried unlocking it online via the website but its been 3 days and it just says "we're busy unlocking your device, check ...
Resolved! EE Smart Hybrid Connect. 4g Signal gone from excellent to poor
I have had my EE Broadband set up for over two months now. I have a Smart Hybrid Connect which when set up had 3 bars showing for the 4g signal. This was the case until just over a week ago, since then I have had two bars illuminated (OK), one bar il...
Resolved! Entered my DAY of birth incorrectly
Hi, I've stupidly entered my Day of birth incorrectly, but can't change it on my EE app profile. It gives you the choice of amending your details EXCLUDING your date of birth (for security purposes I'm guessing).Can anyone advise me how I can do this...
Resolved! SIM network PIN blocked. Enter SIM network PUK.
I have the issue as shown in the subject. I am giving my EE S8 to my daughter who has an ID contract. I have tried unlocking the phone using the IMEI route, but it is not working. I even got a PUK code for the SIM, and this hasn't done anything. Has ...
TV BOX PRO
Hi, does anyone else have problems with the terestrial HD channels when receiving off air with this box?Have had an engineer try another box but no change. When checking TV Signal Quality: Signal Strength is 100% but Signal Quality is 0%. Talked on p...
Broadband cutting out high wycombe
Hi, the last week or so at around 10 pm ish the broadband cuts out continuously I'm having to continuously reset the router which does nothing I've even left it of for half hour and still nothing, all cables are find it comes and goes every few minut...
Do the £10 pack not exist?
Do the £10 minutes, texts and data packs not exist anymore? Can’t for the life of me find it and I don’t need a £15 packThe only option I have is to buy a £15 pack.. but I only need a small amount of data when I’m out and about and can I use my credi...
