Old device showing on myEE
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01-04-2021 04:38 PM
Just upgraded (nice and easy) but my old device is showing on myEE still. Do
i need to call EE or is there a way to sort it myself?
Solved! See the answer below or view the solution in context.
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01-04-2021 04:50 PM
It'll change eventually as you connect to it over the app. It's just cosmetic & in no way affects your use of the phone.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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01-04-2021 04:50 PM
It'll change eventually as you connect to it over the app. It's just cosmetic & in no way affects your use of the phone.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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12-10-2021 09:19 PM
It's a little annoying that when I upgrade my phone my old device shows . Reading other peoples comments this is a known problem which been happening for several years , so surprised that EE don't have a solution other than telling people it will eventually change. I've tried uninstalling & reinstalling clearing app data & cache and re-downloading & opening from mobile data and leaving connected for 24 hrs , but still showing old phone.. EE needs to provide a defined solution . If they can manage to update my contract & prices ( based on my new phone) they should at least ensuee my new phone us always showing
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18-11-2021 12:29 PM
Mine has displayed the old device for 7-8 months now. Does anybody have a solution for this??
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18-11-2021 02:09 PM
It's unusual that it hasn't updated after that long, @bencrabtree.
It won't affect your plan or usage or anything, but I can see why you would want it updated. Have you spoken to our mobile care team?
Chris
